Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Wallace Heron ("Company," "we," "us," or "our") concerning your access to and use of the wallaceheron.co.nz website and our services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our services.

2. Use of Services

2.1 Eligibility

You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you meet this age requirement.

2.2 Account Responsibilities

If you create an account, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

2.3 Prohibited Uses

You agree not to:

• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use automated systems (bots, scrapers) without permission
• Impersonate another person or entity
• Submit false, misleading, or fraudulent information

3. Products and Orders

3.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product information is complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it in accordance with our returns policy.

3.2 Pricing

All prices are in New Zealand Dollars (NZD) and include GST unless otherwise stated. We reserve the right to change prices at any time without notice. Pricing errors are subject to correction, and we may cancel orders placed at incorrect prices.

3.3 Order Acceptance

Your order is an offer to purchase products. We reserve the right to refuse or cancel any order for any reason, including:

• Product unavailability
• Pricing errors
• Suspected fraud or unauthorized transactions
• Violation of these Terms

3.4 Payment

Payment is processed securely via Stripe. By providing payment information, you represent that you are authorized to use the payment method. We do not store your credit card information.

4. Shipping and Delivery

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers or circumstances beyond our control. Risk of loss transfers to you upon delivery to the carrier.

5. Returns and Refunds

Our returns policy complies with the New Zealand Consumer Guarantees Act. Products must be returned in original condition within 30 days of purchase. Certain products may not be eligible for return due to safety or hygiene reasons.

Refunds will be processed to the original payment method within 7-10 business days of receiving the returned product.

6. AI Chatbot

Our AI-powered chatbot provides product recommendations based on your input. While we strive for accuracy, the chatbot's recommendations are suggestions only and should not replace professional advice for complex or safety-critical applications.

By using the chatbot, you consent to the collection and processing of your conversation data as described in our Privacy Policy.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, software, and design, is the property of Wallace Heron or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Wallace Heron shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to:

• Loss of profits, revenue, or data
• Business interruption
• Personal injury or property damage

Our total liability for any claim arising from your use of our services shall not exceed the amount you paid for the product or service giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless Wallace Heron and its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any law or third-party rights
• Your use of our products or services

10. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of New Zealand.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after changes constitutes acceptance of the modified Terms.

12. Contact Information

If you have questions about these Terms, please contact us: